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RETURNS

Returns:

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 14 days after delivery date or pick up date, and we'll replace it or give you a refund.

Conditions:

Pick up at the Bike Shop / Home Delivery

  • The order was originally placed from our website www.pegasusbikes.us or, in certain circumstances, over the phone directly with Pegasus USA.

  • We do not accept returns of used, or damaged products due to abuse or misuse.

  • You must provide a receipt or other proof of purchase.

  • Upon taking the merchandise to a Pegasus bike shop, the technical personnel will examine the condition of the bike. If it is in new condition, a full refund will be issued (less shipping cost and 10% re-stocking fee). If it is scratched or damaged, a partial refund will be issued based on the market value of the returned bike (less shipping cost and 10% re-stocking fee).

  • After the bike shop technical evaluation, Pegasus USA then will issue the shop a Return Merchandize Authorization (RMA). The bike shop will not accept any returns without this document.

  • No returns on gears, tools or clothing.

  • Please allow 2 to 5 working days to process the refund upon receiving the returned merchandise.

Orders Fulfilled by PEGASUS

  • The order was originally placed from our website www.pegasusbikes.us or, in certain circumstances, over the phone directly with Pegasus USA.

  • We do not accept returns of used, or damaged products due to abuse or misuse.

  • We will issue you a return shipping tag. You would be responsible for any damages occured during transportation due to improper packing of the bike. We strongly recommend the bike is packed by an expert at a local bike shop.

  • Upon the return of the merchandise to Pegasus, we will examine the condition of the bike. If it is in new condition, a full refund will be issued (less shipping cost and 10% re-stocking fee). If it is scratched or damaged, a partial refund will be issued based on the market value of the returned bike (less shipping cost).

  • After the bike shop technical evaluation, Pegasus USA then will issue the shop a Return Merchandize Authorization (RMA). The bike shop will not accept any returns without this document.

  • No returns on gears, tools or clothing.

  • Please allow 2 to 5 working days to process the refund upon receiving the returned merchandise.

For any questions, please call us +1 (310) 763-0677‬ or email us at contact@pegasusbikes.us